❓ Frequently Asked Questions (FAQ)

Welcome to the Sunny Grail Help Center. Below are answers to the most common questions we receive. If your question isn't listed, feel free to contact us directly.

📦 1. When will my order ship?

Orders are processed within 1–3 business days. You’ll receive an email with tracking info once it ships.

🚚 2. How long does shipping take?

USA: 5–7 business days. Europe: 10–15 business days. Other regions may vary depending on location.

🌍 3. Do you ship internationally?

Yes, we ship worldwide. Shipping fees and delivery times vary by destination.

💳 4. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and other major cards.

🔒 5. Is it safe to shop on your website?

Yes. Our site uses SSL encryption to protect your personal and payment information.

📬 6. How can I track my order?

After your order ships, you'll receive an email with a tracking number. You can also visit our “Track Order” page.

🎁 7. Do you offer gift wrapping?

At this time, we do not offer gift wrapping services.

📦 8. Can I cancel my order?

You may cancel within 12 hours of placing your order. Contact us as soon as possible.

🔁 9. What’s your return policy?

Returns are accepted within 14 days of delivery. Items must be unused and in original packaging.

💎 10. Are your products hypoallergenic?

Yes. Most of our jewelry is made with hypoallergenic materials. Check product pages for details.

📮 11. Do you ship to P.O. boxes?

Yes, we do. Some carriers may have restrictions, so please confirm with us if unsure.

🧾 12. Will I receive a receipt?

Yes. An order confirmation and receipt will be sent to your email after purchase.

🛠️ 13. My item arrived damaged. What should I do?

Please contact us within 3 days of delivery with photos. We’ll assist with a replacement or refund.

👑 14. Do you offer custom jewelry?

Currently, we do not offer custom pieces. Stay tuned — it's something we're exploring for the future!

🧼 15. How do I clean my jewelry?

Use a soft cloth and mild soap with water. Avoid harsh chemicals and store pieces in a dry area.

📦 16. What if I entered the wrong shipping address?

Contact us immediately. If the order hasn’t shipped, we can update it. We’re not responsible for incorrect addresses after shipping.

⏱️ 17. My tracking number hasn’t updated. Is that normal?

Tracking updates can take 24–48 hours. If no movement occurs after 3 days, contact us for support.

🔙 18. Can I exchange an item for a different size or style?

Yes, as long as it's unused and within 14 days of delivery. Please contact us for instructions.

🛒 19. Do I need an account to place an order?

No, you can check out as a guest. But creating an account lets you track orders and save preferences.

📞 20. How can I contact Sunny Grail?

Business Name: SUNNY GRAIL LLC
Email: sunnygrail@hotmail.com
Phone: +1 774-395-6276
Address: 7901 4TH ST N, STE 300, ST. PETERSBURG, FL 33702